Any change project brings plenty of opportunities to practice your skills to apologize. In fact, the art of genuinely and credibly apologizing to me more and more seems a key enabler of change projects. Have you ever thought about your own skill of apologizing in important private or professional situations? Apologizing to your partner or… Read More »
I don’t envy the United Airlines comms teams at the moment. Following scandals about mistreated passengers, a dead dog and a(nother) dog delivered to the wrong destination, the company is now facing another serious conflict with passengers – over tomato juice!
Okay – summer vacation is over and we better get back to work! And I’ll start right a way with a note on the best piece of writing on I have read this summer – one that certainly provides some inspiration for the upcoming textbook updates of “Introduction to Corporate Communication”. The Harvard Business Review in… Read More »