Tag Archives: apology

Apologies & change – an important couple

Any change project brings plenty of opportunities to practice your skills to apologize. In fact, the art of genuinely and credibly apologizing to me more and more seems a key enabler of change projects. Have you ever thought about your own skill of apologizing in important private or professional situations? Apologizing to your partner or kids, to your… Read More »

United faces passenger rebellion over tomato juice

I don’t envy the United Airlines comms teams at the moment. Following scandals about mistreated passengers, a dead dog and a(nother) dog delivered to the wrong destination, the company is now facing another serious conflict with passengers – over tomato juice!

Designing an official apology – when companies have to admit mistakes

Okay – summer vacation is over and we better get back to work! And I’ll start right a way with a note on the best piece of writing on I have read this summer – one that certainly provides some inspiration for the upcoming textbook updates of “Introduction to Corporate Communication”. The Harvard Business Review in its September issue… Read More »