On the weekend I came across a remarkable chat between an Amazon customer and a customer service agent. While it is of course not realistic that every customer is treated in this way (and some agents or also customers might have reacted completely adversely), for me it really is a stunning piece of excellent communication with customers. It is unique, spontaneous and creative – and most importantly gives the customer certainly a feeling of being understood. But see yourself…
Source: http://ow.ly/i/6L8r4/original